Terms & Conditions
Welcome to LUAVO Media.
By accessing our website or engaging with our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.
1. About LUAVO Media
LUAVO Media is a performance-focused digital marketing agency providing services including but not limited to real estate marketing, lead generation, advertising, content creation, branding, website development, automation, and strategic consulting.
Our services are designed to support marketing and demand generation efforts and do not constitute sales guarantees.
2. Scope of Services
LUAVO Media provides digital marketing and growth services based on agreed project scope, timelines, and commercial terms.
Services may include:
- Paid advertising campaigns (Meta, Google, etc.)
- Lead generation and funnel setup
- Social media and content execution
- Website and landing page development
- CRM and WhatsApp automation support
- Marketing strategy and consulting
Any additional work outside the agreed scope may require separate approval and charges.
3. No Guarantee of Results
LUAVO Media does not guarantee specific outcomes such as:
- Sales
- Revenue
- Closures
- Site visit numbers
- Return on investment (ROI)
Marketing performance depends on multiple factors including project pricing, location, market demand, inventory, budget, sales follow-ups, and external market conditions.
LUAVO Media is responsible for marketing execution, not final sales outcomes.
4. Client Responsibilities
Clients agree to:
- Provide accurate and complete project information
- Share correct pricing, inventory, and approvals
- Ensure timely feedback and communication
- Handle lead follow-ups and sales execution professionally
Delays, incorrect inputs, or poor follow-up practices may impact campaign performance. LUAVO Media will not be held responsible for such outcomes.
5. Payments & Refund Policy
- All fees are agreed upon prior to project commencement
- Payments are non-refundable unless explicitly stated in writing
- Delayed payments may result in paused or terminated services
- Advertising budgets paid to third-party platforms are non-refundable
6. Third-Party Platforms
LUAVO Media may utilise third-party platforms such as:
- Meta (Facebook, Instagram)
- Google (Ads, Analytics)
- CRM tools
- Communication platforms
LUAVO Media is not responsible for:
- Platform policy changes
- Account suspensions
- Technical outages
- Algorithm updates
- Cost fluctuations caused by third-party platforms
7. Intellectual Property
All strategies, creatives, content, designs, frameworks, and materials developed by LUAVO Media remain its intellectual property unless otherwise agreed in writing.
Clients may not reuse, resell, or distribute LUAVO Media’s proprietary materials without written consent.
8. Confidentiality
Both parties agree to maintain confidentiality of sensitive information shared during the engagement, including project details, strategies, pricing, and internal communications.
9. Limitation of Liability
LUAVO Media shall not be liable for:
- Indirect or consequential losses
- Business losses or missed opportunities
- Loss of data or revenue
- Delays caused by external factors
Total liability, if any, shall not exceed the fees paid for the specific service in question.
10. Termination of Services
LUAVO Media reserves the right to suspend or terminate services if:
- Terms are violated
- Payments are not cleared
- Misuse of services occurs
- Unethical or unlawful activities are identified
Clients may terminate services as per agreed notice terms.
11. Changes to Terms
LUAVO Media reserves the right to update these Terms & Conditions at any time. Any changes will be effective immediately upon posting on this page.
12. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of India.
13. Contact Information
For any questions regarding these Terms & Conditions, please contact:
LUAVO Media
Email: hello@luavomedia.com
Website: https://luavomedia.com
